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  2. Privacy Policy

Our company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, book our advertised properties, use our services, or interact with us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you use our services, we may collect personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information
  • Travel preferences
  • Booking history

Non-Personal Information

We may also collect non-personal information such as:

  • Browser type and version
  • IP address
  • Pages you visit on our website
  • Time and date of your visit
  • Referring website address

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings
  • Provide personalized concierge services
  • Improve our website and services
  • Communicate with you about your bookings, inquiries, and special offers
  • Comply with legal obligations
  • Conduct market research and analysis

3. How We Protect Your Information

Data Encryption

  • We use SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers.
  • Sensitive personal data is stored in encrypted offline databases.

Access Controls

  • Access to personal information is restricted to authorized personnel only.
  • Multi-Factor Authentication (MFA) is implemented for accessing sensitive information.

Regular Security Audits

  • We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses.

4. Sharing Your Information

We may share your information with:

  • Third-party service providers who assist us in providing our services (e.g., payment processors, property managers).
  • Legal authorities if required by law or to protect our rights.
  • Other entities with your consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Objection: Object to the processing of your personal information.
  • Restriction: Request restriction of processing your personal information.
  • Data Portability: Request transfer of your personal information to another party.

To exercise these rights, please contact us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.